Why Buy from us?
-
A genuine UK company with stock in the UK
Unlike a growing number of our competitors we are a genuine UK company established and trading on-line for over 15 years. We hold everything we sell in stock ourselves in our UK warehouse.
-
.co.uk doesn't mean a UK company!
Our customers have made us aware of a number of websites implying they are based in the UK by using a .co.uk domain name, when in fact they are traders based in China. Poor spelling and grammar, combined with unrealistic promises like 3 year warranty on batteries are usually a sign you are not dealing with who you think you are. (One such company wishing to look prestigious claims to have a warehouse in Mayfair!)
Goods shipped direct from China will take much longer to arrive with you and are often of poorer quality. You will also be landed with a bill to pay for Duty and VAT when the goods are eventually delivered. If you subsequently have a problem you have no one to phone. If you need to return your item for any reason you’d have to send it back to China! If you are unsure about the true location of any other company call us free on 0800 231 5000 and we will do our best to help you even if you don’t buy from us.
-
UK Freephone support - 0800 231 5000
No matter what your query, you can contact us free between 9am and 5:30pm Monday to Friday. We believe good quality customer service is essential and pride ourselves on having knowledgeable UK based customer service advisors available to help you before and after your purchase. Watch out for other companies advertising phone numbers that aren’t real or that only ever go straight to voicemail.
-
You get what you pay for...
It’s an old saying but it really is true. We only supply high quality products from top brand manufacturers at sensible prices. We've noticed a number of websites now offering cheap or fake original batteries built using Chinese cells.
In a recent survey by a national newspaper, 33 of the 34 test purchases they made from an auction site were fake goods!
We've thoroughly tested their batteries and they just don't last. We've also disassembled a number of these products to find on some occasions the battery capacity doesn't match what it says on the label. A real con!
All batteries supplied by us are manufactured using brands such as Panasonic, Samsung and LG. When it comes to electronics, cheapest isn't always best!
-
Securing your personal data
laptopsandspares.com take the security of your personal data very seriously. All of your data is protected by SSL encryption as soon as it is entered. A number of the foreign sites we have tested are using fake security certificates and price comparison logos. If you see any of these logos and are unsure of their authenticity, don't enter your personal or financial details.
You’ve no idea who you are giving your details to and overseas companies are not regulated in the same way we are. You can contact us on freephone 0800 231 5000 if you would like us to check for you.
© Laptops and Spares 2013