Terms & Conditions
Laptops and Spares Ltd fully support and comply with The Consumer Protection (Distance Selling) Regulations 2000. Our registered office can be found at 126 High St, Marlborough, Wilts, SN8 1LZ. For contact details for our customer service centre and warehouse please Contact Us.
Making A Purchase
Making a purchase couldn't be easier. Just browse our products, and click on any items that you wish to buy and place them into the shopping cart. After you have finished your selection, click on "checkout" in the top right hand corner and you will be asked for a few details that we need to be able to complete the transaction. We accept paypal and all major credit and debit cards except American Express. Your card will be pre-authorised at the time of order but no money will be taken until your goods are ready to ship. In the rare event that an item is out of stock you will be advised as quickly as possible and given the option to wait for the item to be back in stock or to cancel your order. If you place your order as a guest, an account will automatically be created for you using the details you provided when placing your order. You will also be automatically added to our mailing list which is only used to offer discount and promotions on our site, no details are shared with any third party. You can unsubscribe from our mailing list at any time by changing your newsletter settings in your account section. Our website uses SSL encryption to ensure your personal details including credit/debit card numbers are totally secure, however if you prefer you may call us and place the order over the phone. A small percentage of our orders may require additional credit checking information to prevent card fraud, should this be the case we will contact you via the contact number or e-mail address you have provided.
Price Matching
In order for us to price match another company, the website must meet certain criteria and the product must be the same for us to match or beat the price. The company we are matching must be a UK based company and using a UK postal or courier service. We do not match any eBay, Play or Amazon listings. The item must be in stock with the delivery charge inclusive of the price you have quoted us, the delivery time must be equal or better than ours.
Shipping And Handling
Our orders are shipped via DPD, a nationwide courier or The Royal Mail under their standard terms and conditions of carriage. Please note all deliveries will require a signature. If you will not be at the premises to accept the delivery we suggest having the goods delivered to your work address. Full details regarding our delivery services are available from the Delivery Information page.
Tax Charges
All orders will be subject to VAT at 20% (except for orders from the Channel Islands). A VAT invoice will be emailed to you when the goods are despatched.
Warranty
Our standard warranty for most products is 1 year return to base. This means that in the unlikely event of a problem you will need to return the product to our warehouse. However, before doing so you must first request an RMA number from customers services on 0800 231 5000 or via our website. Any goods returned to us without an RMA number may take longer for us to process. You the customer will be responsible for the cost of returning the goods to us and we, the supplier will be responsible for the cost of returning them to you once repaired or replaced. Your warranty period will continue from the date of your original purchase.
Our laptop repair service includes a 3 month warranty on parts and labour relating to the exact part that was replaced or repaired, not the entire laptop.
Our warranty does not cover malfunction or failure caused by accidental damage or misuse of the product.
Returns Policy
We strive to provide the highest levels of customer service, however the Company cannot accept any returned goods if:
- The goods have been physically damaged by the buyer.
- The warranty label(s) is/are found to have been tampered with or missing.
- The goods are found not to have been sold to the Customer by the Company.
- The goods are outside of the warranty period.
- The goods do not have a corresponding RMA (Returned Material Authority) number displayed clearly on the item(s) packaging.
An RMA number must be obtained before any item is sent back to the Company. To obtain an RMA number please contact our customer services department on 0800 231 5000 or our Contact Us page. Please note: In the event of an item being ordered in error by the Customer using the free delivery service, a charge of £3.50 inc VAT will be levied for the delivery of the correct item.
The Buyer must inspect all goods on arrival and any damages must be reported within 24 hours of receipt and prior to any installation. If your goods appear damaged in any way, including packaging, they must be signed for as "damaged" on the delivery sheet with the courier. This covers you in the event of a claim for damage to the items.
Upon return of goods found to be faulty we will: Return a working replacement of equal or better specification to the customer within 14 days of laptopsandspares.com receiving the goods. If, after 14 days, a replacement cannot be sent for whatever reason, a full refund will be given, if requested, at the current market value of the item. If this is not ascertainable, then a refund will be given for the value of the nearest equivalent item. Except as may be implied by law where the buyer is dealing as a consumer, in event of any breach of these Conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the goods and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages. Under The Consumer Protection (Distance Selling) Regulations 2000 you may cancel your order up to 7 days after receipt of your goods. Should you wish to do so you must notify us in writing within the 7 day period. You will be responsible for the cost of returning all goods to laptopsandspares.com at the address on our website. Goods and packaging should be returned in a good condition. Items returned in a poor condition may not be refunded. Please note that due to licensing laws some software packages may not be covered by this regulation. A charge of £25 will be made for reinstalling software on products that are covered by the regulation. More information is available at http://www.hmso.gov.uk/si/si2000/20002334.htm
WEEE Recycling
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
- Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
"Under the Waste Battery Regulations, laptopsandspares.com are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.co.uk
Most supermarkets and shops that sell batteries will have collection bins for used batteries and some town halls, libraries or schools may also set up collection points. End users may find stores in their local area more accessible"
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.