I ordered a new battery for my laptop - I found the exact replacement easily and checked out with no problem. Order complete - I chose the free "3/4 day" delivery via Yodel, as my requirement was not particularly urgent. There was an email saying the order was despatched that day and I was able to track the parcel through the Yodel system. It arrived within the specified timescale (3 working days) and fitted exactly and seems to perform well. In summary, the service was exactly as I have come to expect for online ordering and would recommend it to my friends.