The website is slick, has a good feel and easy to navigate, so full marks. Ordered a Dell laptop charger for my Vostro 1710 and the item is working fine after a week, so no complaints there. Customer service rep did his job impeccably when called, the day before actual delivery, again no complaint. What let you down was the courier. They made a pig's ear of the delivery and to get things sorted in time I had to go and pick up the item myself at their depot (which fortunately is located just a couple of train stops away from my work place).