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Awful delivery

I am afraid I am unable to comment on the quality of the laptop charger I ordered, and paid extra for next day delivery on as 8 days later it has not arrived. [ response] Mrs Hackman, please accept our sincere apologies. we were unaware that you had not received your parcel until this review. I understand that we have contacted you immediately and you now have your charger. The issue was the courier had been trying to deliver to your neighbour in error.
Gemma Hackman