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Swift action following a wrong item delivery - at no extra cost.
I ordered the correct battery but received the wrong one. Irate and swearing to myself I registered so I could organise a return online, expecting a cost of return postage. To my surprise I got a personal call apologising and the correct battery was sent again to my work address and the incorrect one collected at the same time. This was their fault but they accepted that and bore the cost and apologised!!! That is worth a 9/10. Well done Laptops and Spares.