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Item never arrived

I urgently needed a replacement laptop power adaptor on a Friday to arrive before the following Monday, so I was thrilled to see that I could order one for Saturday delivery. I was less thrilled when it didn't turn up. I did get a full refund but that didn't make up for the fact that I had to do a 3hr round trip drive on the Sunday to collect the original and lost power adaptor. Very unhappy, wouldn't use again. [ response] We are so sorry to hear that our courier did not deliver as requested. We hate it when someone lets us down as it reflects badly on us and we then let you down. We have asked for an investigation into the failed delivery to find out why they were unable to deliver to you at the correct time.

Camera & Camcorders