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We ordered a battery for one of our Laptops, delivery was quick and the telephone service was certainly a pleaseant experience - to talk to a human instead of having to order online. Unfortunatly we ordered the worng battery but there were no questions or probems in returning the incorrect one and an alternative being despatched - which came the next day. Again staff were very pleaseant and know their products. Thank you for a great service will use you again.