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About Us laptopsandspares.com is dedicated to providing full satisfaction to our customers. If you have any suggestions or comments please email us at customerfeedback@laptopsandspares.com.

Phone: 0808 144 4020
Fax: 01722 341 134
Email: enquiries@laptopsandspares.com

laptopsandspares.com fully support and comply with The Consumer Protection (Distance Selling) Regulations 2000. Our registered office can be found at 126 High St, Marlborough, Wilts, SN8 1LZ.
Making A Purchase Making a purchase couldn't be easier. Just browse our Catalogue, and click on any items that you wish to buy and place them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the transaction.

We accept all major credit and debit cards. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. However, should any item be back ordered you will be advised immediately. Our website uses SSL encryption to ensure your personal details including credit/debit card numbers are totally secure, however if you prefer you may send your card information separately by phone or fax.
Shipping And Handling Our orders are shipped via Initial City Link, a nationwide courier or The Royal Mail. Your goods will arrive with you between 8.30am and 5:30pm the next working day following despatch (unless you have specified otherwise). Please note: goods shipped on a Friday will be delivered on a Monday. Saturday deliveries and weekday collections can normally be arranged if required.
For orders shipped via the Royal Mail's economy service, we can only track parcels after 15 working days from being despatched by us.

Please note we only ship to UK addresses, all delivery addresses will be verified prior to despatch.

PLEASE NOTE: ALL DELIVERIES REQUIRE A SIGNATURE

In the event of an unsuccessful delivery attempt a card will be left at the specified delivery address with contact details for your local depot. Please follow the instructions provided to reschedule your delivery. Please note that only 2 deliveries will be attempted, after this time your order will be available for collection from your local depot for a further 5 days, if this is unsuccessful the goods will be automatically returned to us as part of the terms and conditions of carriage specified by our couriers. This return carriage is charged at £9.15 +vat (£10.75) and will be charged to your account before any re-delivery or refund is processed. Subsequent deliveries will be charged at our standard £5.99 +vat (£7.04)
Delivery Schedule Wherever possible we will ship orders received before 5pm on the day of ordering, however we cannot guarantee this. If your delivery is urgent we recomended you contact sales on freephone 0808 144 4020 for an exact delivery time. Please note our next working day delivery option refers to the day it is shipped which may not be the day it is ordered.
Back Orders In the unlikely event that an item you order is out of stock, we will notify you by email, giving you the option to cancel the order or wait for further stock.
Tax Charges All orders will be subject to VAT at 17.5%. A VAT invoice will be provided with your goods.
Credit Card Security For your protection all credit/debit card numbers are encrypted when the order is placed using 128 bit encryption. Please note we only ship to UK addresses and orders paid for by credit or debit card can only be shipped to the cardholder's address.
Guarantee Our standard warranty for most products is 1 year return to base. This means that in the unlikely event of a problem you will need to return the product to the address above. However, before doing so you must first request an RMA number from customers services on 0808 144 4020. You the customer will be responsible for the cost of returning the goods to us and we, the supplier will be responsible for the cost of returning them to you.

A large number of our new laptops include an on-site warranty direct from the manufacturer. Details of these warranties can be found in the description of each individual product. It is your responsibility to complete any registration forms included with the goods or your warranty will revert to our standard 1 year return to base policy.

Some of our factory refurbished product carries a 3 month return to base warranty. Again, the exact details of these products can be found in the individual description.

Our range of refurbished laptops are covered by our 6 month return to base warranty. However, the batteries in them are considered to be consumable items and as such are only covered by a 3 month warranty. The batteries are guaranteed to function for a minimum of 30 minutes under standard test load. Please note, our new, replacement batteries available from the battery section our covered by a 1 year warranty.

Our warranty does not cover malfunction or failure caused by any of the following points.
Privacy Policy Laptops and Spares do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy We strive to provide the highest levels of customer service, however the Company cannot accept any returned goods if:
The goods have been physically damaged by the buyer.
The warranty label(s) is/are found to have been tampered with or missing.
The goods are found not to have been sold to the Customer by the Company.
The goods are outside the warranty limit.
The goods do not have a corresponding RMA (Returned Material Authority) number displayed clearly on the item(s) packaging.

An RMA number must be obtained before any item is sent back to the Company. To obtain an RMA number please contact our customer services department on 0808 144 4020 or by email at support@laptopsandspares.com.

The Buyer must inspect all goods on arrival as any damages must be reported within 24 hours of receipt and prior to any installation. If your goods appear damaged in any way, including packaging, they must be signed for as "damaged" on the delivery sheet with the courier. This covers you in the event of a claim for damage to the items
Upon return of goods found to be faulty we will:
Return a working replacement of equal or better specification to the customer within 14 days of Laptops and Spares receiving the goods. If, after 14 days, a replacement cannot be sent for whatever reason, a full refund will be given, if requested, at the current market value of the item. If this is not ascertainable, then a refund will be given for the value of the nearest equivalent item. .
Except as may be implied by law where the buyer is dealing as a consumer, in event of any breach of these Conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the goods and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages.
Under The Consumer Protection (Distance Selling) Regulations 2000 you may cancel your order up to 7 days after receipt of your goods. Should you wish to do so you must notify us in writing within the 7 day period. You will be responsible for the cost of returning all goods to Laptops and Spares at the address above and your carriage will not be refunded. The goods and packaging must be complete and exactly as new. If goods are not as new a minimum of 20% restocking fee will be charged depending on the condition of the goods. Please note that due to licencing laws some software packages may not be covered by this regulation. A charge of £25 will be made for reinstalling software on products that are covered by the regulation. More information is available at http://www.hmso.gov.uk/si/si2000/20002334.htm



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